A POS system can help completely overhaul your business and make it more organized, efficient, and customer-service oriented, but it’s not just the software you need to consider when you’re shopping for POS services.
Something many business owners overlook is the customer support offered by POS companies. This crucial component is a piece of a larger puzzle, and certainly not something that should be ignored.
Here’s why a good customer support system is so important to a POS system. You should look at the POS company’s tech support capabilities, and also their customer service record before you ever make a purchase.
Your POS System is the Lungs of Your Business
If you’re the brains of the business and the customers are the heartbeat, then your POS system is the lungs of the operation; keeping everything flowing smoothly, ensuring that precious “oxygen” reaches all corners of the company.
Your POS system organizes and manages inventory, manages customer information, processes payments, helps with marketing, and much more.
This is the main reason why support is so important to a POS system. You may be unfamiliar with the new software, but when it goes down or malfunctions, you’ll be pretty much left in the dark without a support team.
If you stop breathing, who comes to save you? The paramedics, right? Think of the POS system’s support team as your business’s paramedics. They’ll be there to revive the system if it stops working.
A non-operational POS system can bring your entire organization to a stand-still. If you can’t process payments, you can’t make money, and you’ll likely have some very unhappy customers on your hands if this happens. Your POS is managing your inventory as well, so without it, you’re back to the old way of doing things, and no one wants to count products by hand!
A Company That Stands Behind its Products…
Let’s take a look at what having a support line/team says about the company you’re purchasing from. A company that stands behind its products by offering support is loudly stating that they care about the customers and how their products function.
Buying from a company that doesn’t stand behind its products is like buying a car without a warranty.
You’ll need to find a POS system like Vend for the best customer support in the industry. The big names in POS have earned their reputation not just by providing practical and reliable tools, but by offering support for those tools. In fact, many POS providers offer 24/7 support!
Always consider a company that stands behind its products before one that doesn’t. You wouldn’t want to be left in the dark with no support with software you don’t fully understand.
What if You Have Questions?
You’ll probably have a lot of questions when you first start using your new POS system, and while you can Google just about anything, why would you want to do that if you could talk to an expert instead?
A 24/7 support line can answer any questions that may arise during your POS software’s lifespan, and there are bound to be at least a few that need answering right away.
Scrolling through endless threads and blogs trying to find the solution you’re looking for is impractical, as it can potentially take hours to locate the answer you need. Don’t settle for a hands-off approach to customer support. Make sure your POS provider is there for you when you need them!
A Must for The Modern Business
A POS system has truly become a must-have for the modern business. No other tool offers such incredible versatility and so many features in a compact design. You can use your POS system to run your entire business more efficiently, and certain POS systems even integrate with third-party software to create a seamless digital tool for your business.
With the future of payment processing looking bright, POS systems are continuing to evolve as time goes by. More and more people are switching to digital payment methods, and the old cash register system is quickly becoming outdated.
Businesses are looking for mobile, secure, and reliable POS systems to transform their operations and make the entire company more streamlined. It’s clear that POS systems are here to stay, and the future looks exciting as things like AI are integrated into POS software.
Don’t forget that good customer support is absolutely essential to your POS software. If you’re stuck on a question, the system has an error, or it stops working altogether, you don’t want to have to trust a Google search for the answers.
Be sure your POS provider offers some kind of support for its products. Don’t forget to try a demo before you buy anything!